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Privacy Policy

Domestic Abuse Assist - Website Privacy Policy 




Welcome to the Domestic Abuse Assist's Website Privacy Notice.  


Here at Domestic Abuse Assist (“We”), we are committed to protecting and respecting your privacy and your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.  


This policy (together with our Website Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.   


Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting (“the Site”) you are accepting and consenting to the practices described in this Policy.  


For the purpose of the Data Protection Act 1998 (“the Act”) and the General Data Protection Regulation 2016 (“GDPR”), the data controller is Domestic Violence Assist, a Charitable incorporated organisation trading in England, whose principal place of business is at Domestic Violence Assist, PO Box 908, Altrincham, Cheshire, WA15 5PJ. 


This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively you can download a pdf version of the policy here.  


Please also use the Glossary as and where necessary to understand the meaning of some of the terms used in this Privacy Notice. 






















1. Important information and who we are 


Purpose of this Privacy Notice:


This Privacy Notice aims to give you information on how we collect and process your personal data through your use of the Site, including any data you may provide through the Site when you register for our Site, purchase a product or service, sign up to our newsletter, or take part in a promotion.  


The Site is not intended for children and we do not knowingly collect data relating to children, other than where, and unless, it is relevant to our dealings with you. 


It is important that you read this Privacy Notice together with any other Privacy Notice or Fair Processing Notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.  




Domestic Violence Assist is the controller and responsible for your personal data (collectively referred to as "Domestic Violence Assist", "we", "us" or "our" in this Privacy Notice). 


We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this Privacy Notice. If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.  


Contact details 


Our full details are: 


Full name of legal entity: Domestic Violence Assist 


Name or title of DPO: Louis Lavender 


Email address:  


Postal address: Domestic Violence Assist, PO Box 908, Altrincham, Cheshire, WA15 5PJ 


Telephone number: 0800 195 8699 


You have the right to make a complaint at any time to the Information Commissioner's Office (“ICO”), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO, and would therefore ask that you please contact us in the first instance.  


Changes to the Privacy Notice and your duty to inform us of changes 


This version was last updated on 21 May 2018, noting that the data protection law in the UK and EU will change on 25 May 2018 following the introduction of the GDPR. 


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 


Third-party links:


This Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit. 


2. The data we collect about you 


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 


We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows: 


Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. 

Contact Data includes billing/invoice address, contact names, delivery address, email address and telephone numbers. 

Financial Data includes banking, bank account and payment card details. 

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. 

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.  

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.   

Usage Data includes information about how you use our website, products and services.  

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice. 


We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 


If you fail to provide personal data 


Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). 


3. How is your personal data collected? 


We use different methods to collect data from and about you including through: 


Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 

apply for our services; 

create an account on our Site; or 

provide us with feedback.  

Automated technologies or interactions. As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. 

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:  

Technical Data from the following parties: 

(a) analytics providers (such as Google, based outside the EU);  


(b) advertising networks (based inside and outside the EU); and 


(c) search information providers (based inside and outside the EU). 


Contact, Financial and Transaction Data from providers of technical, payment and delivery services (based inside and outside the EU). 

Identity and Contact Data from data brokers or aggregators (based inside and outside the EU). 

Identity and Contact Data from publicly availably sources (such as Companies House and the Electoral Register based inside the EU). 

4. How we use your personal data 


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 


Where we need to perform the contract we are about to enter into or have entered into with you. 

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

Where we need to comply with a legal or regulatory obligation. 

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. 


Purposes for which we will use your personal data 


We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 


Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.  


Opting out:

You can ask us or third parties to stop sending you messages by contacting us at any time.  


Where you opt out of receiving these messages, this will not apply to personal data provided to us as a result of a service experience or other transactions. 




You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy. 


Change of purpose:  


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.  


If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 


Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 


5. Disclosures of your personal data 


We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above. 


Internal Third Parties as set out below (in the Glossary).  

External Third Parties as set out below (in the Glossary) 

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.  

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 


6. International transfers 


We do not transfer your personal data outside the European Economic Area (EEA). 


7. Data security 


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.  


We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 


8. Data retention 


How long will you use my personal data for? 


By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for legal purposes. 


In some circumstances you can ask us to delete your data: see Request erasure below for further information. 


In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.  


9. Your legal rights 


Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:  


Request access to your personal data 

Request correction of your personal data 

Request erasure of your personal data 

Object to processing of your personal data 

Request restriction of processing your personal data 

Request transfer of your personal data 

Right to withdraw consent 

If you wish to exercise any of the rights set out above, please contact us at  


No fee usually required 


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 


What we may need from you 


We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 


Time limit to respond 


We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.  


10. Glossary 




Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us 


Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. 


Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. 




Internal Third Parties 


Other companies in the Domestic Violence Assist Group (acting as joint data controllers or processors) and who are based in the UK.  


External Third Parties 


Service providers, acting as processors, who provide IT and system administration services. 

Professional advisers, acting as processors or joint data controllers, including lawyers, bankers, auditors and insurers based in the United Kingdom who provide legal, banking, accounting, insurance and consultancy services. 

HM Police, the Crown Prosecution Service, HM Revenue & Customs, regulators and other authorities, acting as processors or joint data controllers based in the United Kingdom. 



You have the right to: 


Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 


Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 


Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.  


Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 


Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.  


Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.  


Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 


Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest


To register you as a new client Identity, Contact Performance of a contract with you


To process your enquiry and deliver your services to you


Identity, Contact, F i n a n c i a l a n d Communications


(a) Performance of a contract with you  


(b) Necessary for our legitimate interests


To manage our relationship with you which will include notifying you about changes to our terms or privacy policy 


Identity, Contact, Profile and Communications


(a) Performance of a contract with you  


(b) Necessary to comply with a legal obligation 


(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)


To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  


Identity, Contact, Technical


(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent security breaches, cyber crime and fraud 


(b) Necessary to comply with a legal obligation


To deliver relevant website content to you


Identity, Profile, Usage, and Communication, Technical 


Necessary for our legitimate interests (to study how customers use our services)


To use data analytics to improve our website, services, customer relationships and experiences


Technical, Usage Necessary for our legitimate interests (to keep our Site updated and relevant)

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